Municipal and public-service websites
Modernize the resident journey—not just the homepage.
Evolved Designs helps public-service teams shape accessible, mobile-first websites around the tasks residents need to complete, the content staff must maintain, and the acceptance evidence procurement needs to verify.
- Resident tasks before page counts
- Accessibility in acceptance criteria
- Ownership, training, and support
A measurable modernization scope
Make every requirement traceable to a resident or staff outcome.
A strong public website scope connects service discovery, plain-language content, accessibility, search, forms, integrations, security, records, staff publishing, training, and ongoing support. The result is easier to evaluate before award and easier to verify before launch.
Map the resident journeys
Start with permits, payments, meetings, alerts, records, applications, service requests, and contact paths—not a list of departments or templates.
Build access into the work
Put keyboard use, readable structure, contrast, labels, media alternatives, document strategy, and assistive-technology review into design and acceptance.
Leave staff in control
Define roles, approvals, content models, integrations, analytics, training, release checks, backups, recovery, and the support rhythm after launch.
Accessibility is a delivery requirement
Scope it early enough to verify it.
The U.S. Department of Justice’s Title II web rule requires state and local government web content and mobile apps to meet WCAG 2.1 Level AA, subject to the rule’s timelines and exceptions. Treat that as a design, content, document, procurement, testing, and governance responsibility—not a final automated scan.
Build an accessibility readiness path around real resident tasks Decide what platform experience evidence the procurement actually requires Read the current official ADA.gov planning guidancePrivate browser tool
Choose the first modernization phase.
Select the journey, current constraint, and evidence that would make a first phase useful. The brief is created in this browser tab; nothing is submitted or saved.
Your first phase
- Observe the complete journey with representative content and devices.
- Name the resident outcome, staff owner, technical owner, and acceptance evidence.
- Ship the smallest complete improvement, retest it, and preserve a recovery path.
From scope to verified launch
Give residents a simpler path and staff a system they can sustain.
Bring the current website, the services people struggle to reach, and the procurement constraints that matter. We can help shape discovery, requirements, implementation, migration, testing, training, and ongoing care around measurable public outcomes.
Start a modernization conversation